Shipping

FREE SHIPPING ON U.S. ORDERS OVER $70

 We offer free Standard Shipping on U.S.* orders over $70. So what are you waiting for?  Go to -> NEW ARRIVAL

*Only for 48 US contiguous states.

 

U.S. SHIPPING

We ship our orders using USPS (United States Postal Service), FedEx and UPS. Orders are usually processed and leave our warehouse within 2 business days (Mon-Fri, not including holidays) of your order date, not including weekends and holidays. After holiday weekends or major sales, there may be a delay of up to 2 additional business days (Mon-Fri, not including holidays) to process your order.

You can expect to receive your order within 5-7 business days (Mon-Fri, not including holidays) after your order has been processed, unless you have selected Expedited, FedEx 2-Day shipping, or UPS 2-Day shipping.

Expedited, FedEx 2-Day, and UPS 2-Day orders must be placed by 2pm PT in order to meet the expected delivery. Expedited, FedEx 2-Day, or UPS 2-Day orders placed on a business day (Mon-Fri, not including holidays) before 2pm PT will be shipped out the same day. Orders placed after 2pm PT will be shipped out the following business day (Mon-Fri, not including holidays). You will be notified via email once your order has been shipped and will be provided with a tracking number. Please note that FedEx 2-Day and UPS 2-Day DO NOT deliver on Saturdays unless you contact us before your package is shipped and you pay an additional fee. If you need a delivery on Saturday via FedEx 2-Day or UPS 2-Day, please email us at lunarish.com@gmail.com as soon as possible and we can help arrange the best option for you.

We are not responsible for shipping delays caused by weather conditions or unforeseen circumstances, including carrier delays. If you have any issues with your order once it has left our warehouse, please contact the carrier, your local post office, and your local carrier location as they will be the most adept at locating your package. If you believe the carrier has lost your package, please visit the relevant link below to file a claim:

• FedEx: https://www.fedex.com/en-us/customer-support/claims.html
• UPS: https://www.ups.com/us/en/help-center/claims-support.page
• USPS: https://www.usps.com/help/missing-mail.htm

If there is a mistake with your shipping address, please email us at lunarish.com@gmail.com to correct this ASAP. We cannot guarantee that we will be able to make any updates to your order if you contact us more than 12 hours after your order has been placed (not including weekends). If your order is sent to an incorrect address and returned to us, you will be responsible for paying shipping fees again. Please double check your orders!

PO BOXES

If your shipping address is a PO Box, please do not select FedEx as your shipping method. FedEx does not ship to PO Boxes so there may be a delay in processing your order if we are required to reach out to you to update your shipping address or shipping method.

CANCELLATIONS

If you need to make any other updates to your order or cancel your order, please email us at lunarish.com@gmail.com ASAP so we can assist you. If you placed your order with standard shipping, we are able to cancel orders if you contact us within 12 hours of placing the order (not including weekends or holidays). If you placed your order with expedited shipping, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.

If you need your order by a certain date, please contact us at lunarish.com@gmail.com and we will assist you in determining the best shipping method.

U.S. SHIPPING RATES

"Business days" are Mon-Fri, not including holidays.

2-DAY SHIPPING TIMETABLE

* FedEx 2-Day and UPS 2-Day orders must be placed by 2pm PT in order to meet the expected delivery.

 

Please note that FedEx 2-Day and UPS 2-Day DO NOT deliver on Saturdays unless you contact us before your package is shipped and you pay an additional fee. If you need a delivery on Saturday via FedEx or UPS, please email us at lunarish.com@gmail.com as soon as possible and we can help arrange the best option for you.
 

INTERNATIONAL SHIPPING

We now ship to select international countries! Shipping fees will be determined by the package size and weight as well as your desired speed. The prices vary and will be shown at checkout for your convenience. If you do not see your country listed at checkout, please contact us at lunarish.com@gmail.com.

Most deliveries will arrive between 6-21 weekdays from your order date. We use both USPS Priority International, FedEx International, and UPS International shipping. FedEx and UPS provide door-to-door tracking while USPS does not.

All international orders may be subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials of your country and are the responsibility of you, the buyer. It is at the sole discretion of your country's custom agents to release your package. Note, in some occasions customs may delay delivery of some packages.